shanu March 1, 2019

Much has been written about how a business can be successful – and the advice is mostly right! Attracting customers, outstanding service, knowing your competition, running the organisation efficiently, and so on – so easy to say (if not so easy to do). But there is one issue which can undermine all the efforts to […]

shanu February 16, 2019

Conflict, like death and taxes, is inevitable. This is especially true in today’s diverse environments where people can have dramatically different values, communication styles, work styles, and personality types. Fortunately, conflict does not have to negatively impact our lives. In fact, many organizational conflicts can be prevented, or at least minimized, if we take 10 […]

shanu September 17, 2018

In mediation, the parties agree to work with a neutral third-party facilitator, the mediator, to resolve their dispute. The main difference between negotiations and mediation is that in negotiations, the parties work directly with each other, while in mediation the parties work with the mediator who facilitates the settlement. Here are some of the characteristics […]